FAQ

What type of rooms are available in the hotel and what are the differences between the different categories?

Room Type Floor Size (sqm) Bathtub/shower Bed type
Superior Garden View 1st-2nd 45 Bathtub/shower Twin / king
Deluxe River View 1st-2nd 45 Bathtub/shower Twin / king
Duplex Suite 1st-2nd 70 Bathtub/shower Twin / king
Luxury Suite 1st-2nd 180 Bathtub/shower Twin / king
Royal Suite 1st-2nd 300 Bathtub/shower Twin / king
Superior Suite 1st-2nd 95 Bathtub/shower Twin / king

 

Are your hotel rates per room or per person?

The rates charged are per room (double occupancy) and for an extra person  800 Baht will be charged (for extra  bed)

 

How can I make a booking?

You can book through our website www.felixriverkwai.co.th or send an email to rsvnkan@felixriverkwai.co.th

 

How do I cancel my hotel reservation without a charge?

The details of our cancellation policy conditions can be found in the confirmation letter we send confirming your booking.

 

Do you offer discounts for a group booking?

For details of the group rates which are available, please contact the hotel’s Sales Department at athipong@felixriverkwai.co.th,

 

Do you have a pet policy?

We regret that animals are not allowed on the hotel premises.

 

What are the standard check-in and check-out times of the hotel?

Check-in 14.00 p.m. Check-out 12.00 p.m.

 

Is it possible to check-in earlier?

It is sometimes possible to check-in early however this is subject to availability. To ensure your room is ready upon arrival, we recommend you reserve the room one night in advance.

 

Can I have a late check-out?

It is possible to have a late check-out as per room availability. Please note that for late check-outs not over 6 hours a half day’s charge will apply and if over 6 hours an additional room night will be charged at the regular room rate.

 

Are king sized bed available in the rooms?

Yes, they are.

 

Do you have non-smoking rooms?

All rooms are non-smoking but we provide designed smoking zones in terrace.

 

Is internet available at the hotel?

The entire hotel is set up for free wi-fi internet access in both guestrooms and public areas and you can obtain a username and password from the front desk.

 

Where is breakfast served and at what times?

A breakfast buffet is served in Palm Garden Restaurant between 6:00 a.m -10:00 a.m.

 

Do you have 24-hours room service?

Yes, during weekend only. During week day we provide room service until 11.00 p.m.

 

Can baggage be stored at the hotel whilst I travel to another location in Kanchanaburi?

Yes. Please contact the front desk to make the necessary arrangements.

 

How far from River Kwai Bridge

We are located at only 5 minutes walking destination.